Privacy Policy

Aegisys Canada, Inc. (“Aegisys”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

1. Who We Are

Aegisys Canada, Inc. is a managed IT services, cybersecurity, and cloud hosting provider headquartered in Sudbury, Ontario, Canada. Our principal office is at 7-598 Falconbridge Road, Sudbury, ON P3A 5K6. Privacy enquiries may be directed to our Privacy Officer at legal@aegisys.com or (705) 222-3652.

2. Information We Collect

We collect personal information only as necessary for the purposes described below:

• Contact information — name, email address, phone number, company name, and address provided through web forms, email, or telephone.
• Enquiry and service details — information you provide when requesting a quote, risk assessment, or referral, including descriptions of your IT environment.
• Technical information — IP address, browser type, device information, and pages visited, collected automatically when you access our website.
• Communications — correspondence you send us, including support requests and feedback.

Personal information collected in connection with the delivery of managed IT and cybersecurity services to clients is governed separately by the applicable service agreement and Aegisys's data processing practices.

3. How We Collect It

• Directly from you when you complete a contact, referral, or assessment request form on our website.
• Through telephone, email, or in-person correspondence.
• Automatically through cookies and similar technologies when you browse our website (see Section 8).

4. Purposes of Collection and Use

We use personal information to:

• Respond to enquiries, service requests, and referrals.
• Provide, maintain, and improve managed IT, cybersecurity, and cloud hosting services.
• Send service-related communications, including proposals, quotes, and support updates.
• Send marketing communications where you have provided consent or as otherwise permitted by Canada's Anti-Spam Legislation (CASL).
• Comply with legal and regulatory obligations.
• Protect the security and integrity of our systems and our clients' environments.

5. Consent

By submitting personal information through our website or communications, you consent to its collection, use, and disclosure as described in this policy. Where we rely on express consent — including for commercial electronic messages under CASL — you may withdraw consent at any time by contacting legal@aegisys.com. Withdrawal of consent may limit our ability to respond to your request or provide services.

6. Disclosure

We do not sell personal information. We may share it with:

• Service providers — third parties who assist us in operating our website or delivering services (e.g., CRM, email delivery platforms), under contractual confidentiality obligations consistent with this policy.
• Legal and regulatory authorities — where required by law, court order, or to protect the rights and safety of Aegisys, its clients, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of business assets, subject to confidentiality obligations and notice to affected individuals where required.

7. Data Storage and Retention

Personal information collected through our website is stored on servers located in Canada, including our own Sudbury-based data centres. We do not transfer personal information outside Canada without your consent or as permitted by PIPEDA.

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When information is no longer needed, it is securely deleted or anonymized.

8. Cookies and Tracking

Our website uses cookies and similar technologies to analyze traffic, support website functionality, and improve user experience. For full details on the types of cookies used and how to manage your preferences, please see our Cookie Policy.

9. Security

As a SOC 2 Type II certified organization, Aegisys applies the same security-first discipline to protecting personal information that we apply to our clients' environments. We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No method of transmission over the internet is completely secure; we take reasonable precautions to protect the information we collect.

10. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for non-essential uses of your information.
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated at priv.gc.ca.

To exercise your rights, contact our Privacy Officer at legal@aegisys.com. We will respond within 30 days of receiving a written request.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.

12. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated on this page and, where appropriate, by direct notice. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact