Remote Support
Secure remote access for faster support.
When an Aegisys technician asks you to start a remote session, use the button below to grant secure access to your device.
Start a Remote Session
Click below to launch the Aegisys remote support tool. Your technician will guide you through the process.
Note: Only launch this tool when an Aegisys technician has explicitly requested a remote session. The tool will ask for permission before granting any access.
How Remote Support Works
You Request Support
Call, email, or submit a ticket through the client portal. Describe your issue to get assigned a technician.
Technician Guides You
Your technician will walk you through the steps and ask you to start a remote session when ready.
Grant Access
Launch the remote support tool and approve the connection. Your technician can now assist you directly.
Security & Safety
Encrypted Connection
All remote sessions use military-grade encryption. Your data and screen activity are protected during the session.
You Control Access
You decide when to grant access and can end the session at any time. The technician cannot connect without your approval.
Session Logging
All remote sessions are logged for security and compliance. You can request a report of any session.
Verify the Request
Always verify that the request to start a remote session came from Aegisys directly. Never grant access to unsolicited callers or emails.
System Requirements
- Windows 7 or later, or macOS 10.12+
- Internet connection required
- Admin or user account access
- No special software installation needed
- Supported on most browsers
Best Practices
- Close sensitive applications before the session
- Have your device and internet ready
- Keep your phone nearby for technician communication
- Don't share your session link with others
- Log out after the support session ends
Frequently Asked Questions
Is it safe to allow remote access?
Yes. Remote sessions are encrypted, logged, and require your explicit approval. You can end the session anytime. Only allow access when an Aegisys technician directly requests it.
What can the technician see?
The technician can see your screen and interact with your mouse and keyboard to diagnose and fix issues. They can only see what's on your desktop at that moment.
Can the technician access my files?
The technician can only interact with what's visible on your screen. If sensitive files or applications are open, close them before starting the session.
What if I accidentally granted access?
End the session immediately by closing the remote support tool. Contact your Aegisys support team to report the issue.
Do I need to install anything?
No. The remote support tool runs in your browser. No software installation or configuration is required.
What if the tool doesn't work?
Check your internet connection and try a different browser. If issues persist, contact support at 1-866-961-1805 or support@aegisys.com.
Need Help Now?
Don't wait for email responses. Call our support team to connect with a technician immediately.
Call 1-866-961-1805Toll-Free — Available Mon–Fri 7 AM–7 PM EST
24/7 emergency line available (Option 9 after hours)